- how we can create rapport?
- Accept the other person’s reality: their view of reality is the world they experience moment to moment
- Suspend judgement: even if another person’s behaviour feels uncomfortable it makes sense to them
- Matching and Mirroring: body language and voice tones
- Match auditory, visual, kinaesthetic, olfactory and gustatory language
- Pacing and Leading
- Check understanding/paraphrase
- Use similar metaphors
- Maintain good eye contact
- Work at the others experiential pace, bridge their map to ours
- Accept there is no failure for the other, only positive feedback
- Maintain behavioural flexibility
Maintain sensory acuity